Published 12 July 2019
I set up a mail.com email address for my Brother. As we have shared earlier, we are his Conservators since he went to assisted living. I thought I did due diligence in checking out mail.com. Evidently not. Yesterday I got an email from mail.com (my EarthLink account is the contact email on Brother’s account) stating there was a security problem and his account is permanently blocked. Mail.com will not release his emails / records nor tell us what the security problem was. We can not get to any of his emails which are mostly his bills, medical payments, HOA information. I share this simply for others to be aware.
The longer this continues and the lack of clear response from mail.com as to what happened, I am believing this was not exactly as presented to me. However, I have no proof. I think there is “something” to conclude about any company that just sends auto responses and fails to directly deal with a customer. I believe that customer service makes or breaks a company. People leave people before any other “content” (i.e. ease of usage, quality of products, speed … ).
We have set up Brother an Earthlink account. Took a little over a day to contact all accounts and verify the new email address.
Be careful!